Ordering FAQs

Order Internationally with Confidence: Based in the UK, we currently supply directly to customers in over 85 countries, plus many more locally through our international distributor network!

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General

I want more information about a product before making a decision to buy it. Can you help?

Of course! We try very hard to ensure our website contains full and up-to-date information about all our products, but if you need more details, just contact us.

How can I order?

You can order online using our secure checkout process, or by contacting us via telephone, fax or email.
Call: +44 (0)1452 310210 — Fax: +44 (0)1452 300075 — Email: sales@labhut.com

How do I amend or cancel my order?

If you wish to amend or cancel an order, please contact us as soon as possible. It is very helpful if you quote your order reference number.

I am an existing distributor for SMI-LabHut Ltd. Can I order online?

Yes! If you have registered on the website as a distributor (and use this account for your order) you will see the information you need. If you haven't already done so, please register here.

How secure is your site and my data?

At all stages of the checkout process, our site is secured with industry-standard 128-bit SSL (Secure Sockets Layer) encryption. This means that all information sent between your web browser and our server is encrypted. Anyone intercepting this data will not be able to read it.

If you provide us with your credit card details, these are always encrypted. They are also deleted as soon as we have processed your payment. In private messages to you (such as your acknowledgement email) we will only ever quote the card type and the last 4 digits of the card number.

For more information about our secure site, please see our security page. Should you have any concerns about ordering online, we will happily take your order by telephone, fax or email, just contact us

Once you have my contact details, will you send me unwanted mail?

No. When you register you will have the opportunity to select whether you want to receive email and post from us. You can change these preferences at any time by visiting your account management page. See also our privacy policy.

Payment

How can I pay?

You can pay online using Visa and MasterCard. Other forms of payment, such as a cheque, invoicing or bank transfer, may also be acceptable — please contact us.

Delivery

What are your delivery charges?

For orders delivered in the UK, all orders are subject to a £10.00 delivery charge. If you are outside the UK, you can still order online. Once we have your order details we will contact you to discuss delivery costs. We will only take payment once you know the total cost and are completely satisfied.

Can you deliver to a different address than my invoice address?

You may specify different invoice and delivery addresses as long as they are in the same country.

When will my order be delivered?

When we receive your order we will contact you to confirm availability and estimated delivery times. In most cases we will be able to ship your order within 24 hours of receipt.

Anything Else?

If you still have questions that remain unanswered, please don't hesitate to contact us.